Delivery and returns

Information

We are committed to providing our customers with exceptional service and convenience, including reliable delivery options across Egypt. Here’s what you need to know about our shipping fees, delivery timelines, and order processing:

  • Cairo & Giza: Orders within Cairo and Giza carry a shipping fee of 80 LE, with an expected delivery within 3 to 5 business days.

  • Other Locations within Egypt: Deliveries outside of Cairo and Giza carry a shipping fee of 110 LE, except for Sinai and the Red Sea, where the shipping fee is 150 LE. Delivery is expected within 5 to 7 business days.

  • Backorder Items: If your order includes an item that is temporarily out of stock, delivery may be delayed by an additional 2 to 3 days. We appreciate your patience and will work to expedite your order as quickly as possible.

  • Inspection and Acceptance: For customers in Cairo, Giza, and Alexandria, orders can be inspected upon delivery by the courier. For other locations, in-presence inspection is unavailable. Please note that partial deliveries or partial returns are not supported; orders must be either accepted in full or returned in full.

Our team at Annalie is dedicated to ensuring a seamless shopping experience, from browsing our collection to receiving your orders. Should you have any inquiries or need assistance, please feel free to contact us.