Terms & conditions

Terms of Use

Terms and Conditions

Introduction

Welcome to Annalie. By accessing our website or purchasing products from us, you agree to be bound by the terms and conditions outlined below. These terms govern your use of the website and any purchases made through it.

If you do not agree with any part of these terms and conditions, please refrain from using our website or placing orders through Annalie.

Annalie reserves the right to update or modify these terms at any time. The most recent version will always be available on our website.

Product Information

The products available for sale on our website are subject to availability. Annalie makes every effort to ensure that all product descriptions, images, and pricing information displayed on the website are accurate.

However, slight variations in color or appearance may occur due to screen settings, lighting conditions during photography, or production differences.

Annalie reserves the right to update product information, pricing, and availability at any time without prior notice.

Order Cancellation (Remorse Period)

Customers may cancel an order within 30 minutes of placing it, during what is considered a short remorse period, provided that the order has not yet entered processing.

To cancel an order during this period, customers must:

  1. Visit the Order Status page on our website.

  2. Enter the order number and the email address used when placing the order.

  3. Once redirected to the order tracking page, select “Cancel Order”

If the cancellation is completed within the 30-minute remorse period, the order will be treated as if it had never been placed.

After this period has passed, the order may already be in preparation or processing and may no longer be eligible for cancellation. In such cases, the order will proceed according to the Delivery and Returns policies outlined below.

Delivery Policy

At Annalie, we aim to provide a reliable and smooth delivery experience for our customers across Egypt.

Delivery Locations

We currently offer delivery to most locations within Egypt through trusted courier partners. Delivery availability may vary depending on courier coverage in certain areas.

Cairo & Giza

Orders delivered within Cairo and Giza are subject to a shipping fee of 110 LE.

Delivery typically takes 3 to 5 business days after the order has been confirmed and processed.

Other Locations within Egypt

Delivery is available to locations outside Cairo and Giza. Shipping fees for these destinations vary depending on the delivery location and courier coverage.

Orders shipped outside Cairo and Giza are typically delivered within 5 to 7 business days, depending on the destination. Remote areas may require slightly longer delivery times.

Backorder Items

If an order contains items that are temporarily out of stock, delivery may be delayed by 2 to 3 additional business days. Our team will dispatch the order as soon as the item becomes available.

Receiving Orders

Customers may accept or refuse the entire order upon delivery.

Partial acceptance of an order while returning the remaining items with the courier is not permitted.

Order Inspection Policy

Customers located in Cairo, Giza, or Alexandria may inspect their order in the presence of the courier before confirming receipt.

If the order does not meet expectations, it may be returned immediately to the courier. In such cases, the applicable shipping fee will still apply.

Orders that qualified for free shipping at the time of purchase will also be subject to the applicable shipping fee if the customer refuses to accept the order upon delivery.

For locations outside Cairo, Giza, and Alexandria, inspection with the courier may not be available due to courier policies.

Returns & Exchanges Policy

At Annalie, customer satisfaction remains important to us. If for any reason you are not fully satisfied with your purchase, you may request a return or exchange subject to the conditions outlined below.

Return Eligibility

Returns may be requested within 10 days from the date of purchase.

To be eligible for a return, items must:

  • Be unused

  • Be unworn

  • Be unwashed

  • Be returned in their original packaging

  • Include all original tags attached

Items that show signs of wear, damage, alteration, or missing tags may not be accepted for return or exchange.

Annalie reserves the right to decline returns that do not meet these conditions.

Sale Items

Items purchased during sale events or promotional campaigns are not eligible for return or exchange due to limited stock availability.

Return and Exchange Process

To request a return or exchange, customers may contact our team through the Contact Us page on the website, via WhatsApp at 01289407999 or 01284501666, or by emailing info@Annalie.shop

Once the request is reviewed and approved, instructions for the return or exchange process will be provided.

Return & Exchange Fees

Returns and exchanges are processed through the same procedure and courier handling process.

A fixed service fee of 180 LE applies for both returns and exchanges, regardless of delivery location. This fee covers courier handling and the processing of the request.

Partial Returns After Receipt

After receiving the order, customers may request a return for part of the order or the entire order by contacting our support team.

Once the request is approved, the courier will be arranged to collect the item(s) from the customer.

Refunds

Once the returned item has been received and inspected, and confirmed to be in its original condition, the refund will be approved.

Refunds are issued via InstaPay, and the refunded amount will be transferred after the return has been successfully verified.

Intellectual Property Rights

All content published on this website is the property of Annalie and its creators. This includes, but is not limited to:

  • images

  • text

  • logos

  • graphics

  • documents

  • downloadable files

This content may not be reproduced, distributed, or used without prior written permission from Annalie.

Limitation of Liability

Annalie, including its directors, employees, agents, suppliers, or partners, shall not be held liable for any damages, losses, or claims arising from the use of our website, services, or products purchased through the website.

Governing Law

These terms and conditions are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.

Changes to These Terms

Annalie reserves the right to modify or update these terms and conditions at any time. Any changes will be published on this page and will take effect immediately upon posting.

Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us through the Contact Us page on the website, via WhatsApp at 01289407999 or 01284501666, or by emailing info@Annalie.shop

Our team will be happy to assist you.